Refund policy
At Vyana, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
30-Day Money-Back Guarantee
- We offer a 30-day money-back guarantee on all purchases. If you are not satisfied with your results, you may request a refund within 30 days of receiving your order.
Eligibility for Refunds
To be eligible for a refund:
- Your request must be submitted within 30 days of delivery.
- You must provide your order number.
- Refund requests must be made through our customer support team.
Non-Refundable Items
We reserve the right to refuse refunds in cases of:
- Fraudulent claims.
- Abuse of our refund policy.
- Orders marked as delivered but not received due to incorrect shipping information provided by the customer.
Damaged or Incorrect Orders
- If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos of the product and packaging. We will gladly arrange a replacement or refund.
Refund Processing
- Once your refund request is approved, refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider.
Order Cancellations
- Orders may be cancelled within 12 hours of purchase. Once an order has been processed or shipped, it can no longer be cancelled.
Contact Us
- If you have any questions, concerns, or requests regarding your order, please visit our Contact Us page and submit your information through the contact form. Our customer support team will review your inquiry and respond as soon as possible.
- We aim to respond to all customer inquiries within 24–48 business hours.
We are committed to providing a smooth and fair experience for every customer.