Shipping policy
Thank you for shopping with Vyana.
Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation. During periods of high demand, processing times may be extended slightly.
Shipping Times
Estimated delivery times:
- United States: 5–12 business days
- Canada: 7–15 business days
- United Kingdom: 5–12 business days
- Australia & New Zealand: 7–15 business days
- Europe: 7–15 business days
- Rest of World: 7–15 business days
Please note that shipping times are estimates and may vary due to customs processing, local postal services, weather conditions, holidays, or other factors outside our control.
Shipping Costs
- We offer FREE shipping worldwide on all orders.
Order Tracking
- Once your order has been shipped, you will receive a confirmation email containing your tracking information. Tracking updates may take 2–5 business days to appear after shipment.
Customs, Duties & Taxes
- International orders may be subject to customs duties, import taxes, or other fees imposed by your local government. These charges are the responsibility of the customer.
Incorrect Shipping Information
- Please ensure that your shipping address is entered correctly at checkout. Vyana is not responsible for orders delayed, lost, or delivered to an incorrect address due to inaccurate information provided by the customer.
Lost or Delayed Packages
- If your package appears to be significantly delayed or lost in transit, please contact our support team and we will work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
- If you have any questions, concerns, or requests regarding your order, please visit our Contact Us page and submit your information through the contact form. Our customer support team will review your inquiry and respond as soon as possible.
- We aim to respond to all customer inquiries within 24–48 business hours.
We appreciate your trust in Vyana and are committed to delivering your order as quickly and smoothly as possible.