Refund policy

At Vyana, we stand behind the quality of our products and want you to shop with confidence. That's why we offer a 30-Day Money-Back Guarantee under the terms outlined below.

Eligibility for Refunds

To be eligible for a refund:

  • Your request must be submitted within 30 days of delivery.
  • You must provide your order number.
  • Refund requests must be made through our customer support team.
  • , we will, upon verification, offer a replacement or refund.

Refundable Items

We will, upon verification, offer a replacement or refund if the product delivered is:

  • Damaged
  • Defective
  • Significantly not as described

Supporting evidence (such as photos or videos) are required for verification and approval. Refund eligibility is not automatic and is subject to mandatory review and approval by Vyana.

Change-of-Mind Policy

If a customer simply changes their mind after receiving and using the product, this does not automatically qualify for a refund. Change-of-mind requests may be reviewed within the 30-day period and may be approved at our discretion depending on the situation.

Non-Refundable Items

We reserve the right to refuse refunds in cases of:

  • Fraudulent claims.
  • Abuse of our refund policy.
  • Orders marked as delivered but not received due to incorrect shipping information provided by the customer.

Refund Processing

  • Once your refund request is approved, refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider.

Order Cancellations

  • Orders may be cancelled within 12 hours of purchase. Once an order has been processed or shipped, it can no longer be cancelled.

Contact Us

  • If you have any questions, concerns, or requests regarding your order, please visit our Contact Us page and submit your information through the contact form. Our customer support team will review your inquiry and respond as soon as possible.
  • We aim to respond to all customer inquiries within 24–48 business hours.

We are committed to providing a smooth and fair experience for every customer.